What shipping options do you offer?
We offer the following shipping options within the UK:
Standard Shipping: 3-5 business days
Express Shipping: 1-2 business days
Next Day Shipping: Next business day delivery for orders placed before 12 PM
How are shipping costs calculated?
Shipping costs are calculated based on the weight and dimensions of your order, as well as your location. The exact shipping cost will be displayed at checkout before you complete your purchase.
Do you offer free shopping?
Yes, we offer free standard shipping on orders over £50. This promotion is automatically applied at checkout.
When will my order be dispatched?
We aim to dispatch orders within 1-3 business days after payment is received. You will receive a dispatch confirmation email with tracking information once your order is shipped.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to the courier’s tracking page. You can use this information to track the status of your delivery.
What should I do if my order hasn’t arrived on time?
If your order hasn’t arrived within the estimated delivery time, please check the tracking information provided in your dispatch confirmation email. If you need further assistance, contact our customer service team at help@mocnation.co.uk.
Do you ship internationally?
Currently, we only ship within the UK. We are exploring options to expand our shipping destinations in the future. Please stay tuned for updates.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request if your order has not yet been dispatched.
What happens if I am not home to receive my delivery?
If you are not home when the delivery is attempted, the courier will leave a card with instructions on how to arrange redelivery or where to collect your package.
What should I do if my package arrives damaged?
If your package arrives damaged, please contact our customer service team immediately. Provide your order number and photos of the damaged package and contents. We will arrange for a replacement or refund as per our return policy.
Our customer service hours are Monday to Friday, 9 AM to 5 PM.Email: help@mocnation.co.uk Phone: Contact Form: Available on our website
Do you offer click and collect?
At this time, we do not offer a click-and-collect service. All orders are shipped directly to the address provided at checkout.
Can I specify a delivery date?
Currently, we do not offer the option to specify a delivery date. However, you can choose express or next day shipping to receive your order sooner.
How do I qualify for next day delivery?
To qualify for next day delivery, place your order before 12 PM on a business day. Orders placed after this time will be processed on the next business day.
Are there any areas in the UK where delivery might take longer?
Delivery to remote or rural areas may take longer than the standard delivery times. If you have concerns about delivery times to your location, please contact our customer service team for more information.
How can I contact customer service about my delivery?
You can contact our customer service team via:
Email: help@mocnation.co.uk
Phone:
Our customer service hours are Monday to Friday, 9 AM to 5 PM.